Privacy policy

Mechanic Privacy Policy

Mechanic "the App” provides Shopify automation services "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you access the App, Mechanic receives your name, and email address.

Mechanic itself does not seek to store customer information, but in the course of providing the services you configure, may receive and store customer information. You may request the deletion of this information at any time.

How Do We Use Your Personal Information?

We use the personal information we collect from you in order to provide customer support service.

Sharing Your Personal Information

Personal Information we collect about you is shared with Help Scout for the purpose of providing customer support services.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted, per the GDPR. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

The App retains records describing your Shopify store and your ownership thereof, as provided by Shopify, for the purposes of recording your store's relationship with the App. These records are limited to your Shopify store name, myshopify.com subdomain, and the owner name and email address.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at team@usemechanic.com.

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